At Shop Mate, we truly value our customers and want you to be fully satisfied with your purchase. If for any reason you are not happy, you can request a refund within seven days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as you received it. Once we receive and inspect the returned product, your refund will be processed to the original payment method within five to seven business days. Please note that any shipping charges, if applicable, are non-refundable.

We at Shop Mate strive to ensure you receive products that meet your expectations. However, if your order arrives damaged, defective, or different from what you purchased, you can return it within fourteen days of delivery for a replacement or a refund. To initiate a return, simply contact our customer support team at support@shopmate.in with your order details. Certain items, such as personal care products, innerwear, and perishable goods, cannot be returned for hygiene reasons. Where possible, we will arrange a reverse pickup for your convenience. In cases where this is not available, customers may be asked to ship the item back to us.

Your privacy is of utmost importance to us at Shop Mate. We collect personal information such as your name, email, phone number, and shipping address solely to process your orders and provide you with better service. All your information is kept strictly confidential and is never shared with third parties, except with trusted partners such as shipping providers and payment gateways that are necessary to complete your purchase. We use secure SSL encryption technology to safeguard your data and ensure a safe shopping experience. By using our website, you agree to our Privacy Policy and consent to the collection and use of your information as described. For any concerns regarding privacy, you can always reach out to us at support@shopmate.in

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. This website and The Company Pte Ltd reserves the right to refuse service, terminate accounts remove or edit content or cancel orders. By placing an order, you warrant that you are over 18 years of age, and that you are providing shop.company.com or shop.beetle.com.sg with accurate, truthful information and that you have the authority to place the order.